In this section, you’ll find answers to some commonly asked questions.
Registration
Who can place orders on Böllhoff’s eShop?
Only companies located in Spain and Portugal are allowed to place orders on Böllhoff’s eShop. Individual accounts are not permitted on this eShop. Companies located in France, Austria, Germany, Spain, Portugal and Italy can register on the eShop specific to their respective countries:
For customers from other countries, please send your inquiries or orders to the following email address: eshop_es@boellhoff.com.
How can I create an account on the eShop?
Click the “Log in” button at the top right, then click “Register now” and fill out the registration form. Provide your login details (email, password) during the registration process. Your account will be activated within the next 3 hours after verifying your company’s data. You will receive a confirmation email when your account is activated.
This does not apply to companies located outside of Spain and Portugal.
How long does it take for my eShop account to be activated?
Your account will be activated within the next 3 hours after verifying your company’s data. Once your account is activated on the eShop, you will receive a confirmation email.
This does not apply to companies located outside of Spain and Portugal.
My account
How does the login work?
You provided your login details during the registration process, in the corresponding form. These details consist of a valid email address and a password. To access your account, click “Log in” at the top right and enter your login details.
Why can’t I see the prices?
To view prices, you need to have an active customer account on the eShop and be logged in. If you don’t have the necessary login information, register and you’ll be able to see prices once your account is activated and you’ve logged in to the eShop.
If you have a CAD account on the eShop, prices will not be available. If you wish to view them, please email eshop_es@boellhoff.com or call +34 91 661 91 88 so that we can expand your account.
I’ve forgotten my password
Click “Log in” at the top right and then “Forgot my password”. You can create a new password using your email address.
Where can I manage my customer information?
You can manage your customer information in the “My account” section. Log in and click on “My account”.
You can select various options:
Change password: Here, you can create a new password. You will need your current password for this.
Billing and delivery addresses: You can view your billing address here, but you cannot change it. If the billing address is incorrect, please email eshop_es@boellhoff.com to correct your address details.
You also have the option to save multiple alternative delivery addresses, which you can select to receive orders from the eShop in the future.
Order history: Here, you can see all your previous orders and reorder individual items.
My watchlist: In this section, you will find products previously saved in your watchlist.
How can I change the billing address?
It is not possible to change the billing address in the eShop. If the billing address is incorrect, please email eshop_es@boellhoff.com to modify the corresponding details.
How can I change the delivery address?
In the “Billing and delivery addresses” section of “My account” you can save different delivery addresses that you can select to receive orders from the eShop in the future.
You can also change the delivery address while placing your order on the eShop.
Item search
How does the item search work?
Enter the desired term in the search bar in the header and click on the search icon (magnifying glass).
Possible search terms include:
- Item number
- Item name
- Standards (DIN, ISO)
Common search terms:
- Helicoil insert threads
- Helicoil tools
- Helicoil installation tools
- Helicoil repair kits
- Rivkle self-clinching nuts
- Rivkle riveting tools
If there are too many search results, you can use filters at the top (e.g., material, head type, etc.).
Alternatively, you can use navigation to find items.
Once you have chosen the corresponding item model, you can select the correct dimensions on the item details page.
Does the search work with the Böllhoff item number?
Yes, it works, but only if the item number is correct and complete. If you enter the correct item number, the search will take you directly to the corresponding item.
Orders
Where can I find information about my eShop orders?
In “My account”, you will find your order history on the eShop. In this section, you can view your previous orders and reorder individual items.
How can I check if an item is available?
You can verify the availability of each item. If the items are marked in green, it means they are available and can be delivered within the next 3 days. However, if the items are marked in orange, it indicates that they are currently not available and, therefore, cannot be purchased on the eShop. You can also check with us for options and delivery times; we’ll be happy to assist you. Feel free to leave a message in the text box at the end of your order or contact us by email or phone.
How can I add our order reference to an order on the eShop?
During the ordering process on the eShop, you have the option to add your own order number in the “Specify customer order number” field. This number will be displayed on all documents related to this order.
What payment methods does Böllhoff accept?
In our eShop, you can place orders using prepayment and invoicing. Other payment methods (e.g., PayPal, credit card, etc.) are not accepted. The first order is usually paid in advance.
How long will the delivery take?
If the item is available (marked in green), the delivery time is typically 1 to 3 business days. If the item is not available (marked in orange), it cannot be purchased on the eShop.
You can also check with us for options and delivery times; we’ll be happy to assist you. Feel free to leave a message in the text box at the end of your order or contact us by email or phone.
How do I return an item?
If you have any complaints about an item you have recently purchased, please email us with all relevant information (order number, item number, reason for the complaint) at eshop_es@boellhoff.com. We will handle it and get in touch with you to inform you of the next steps.
CAD files
How can I download CAD files?
You can download CAD files only if you have an active account on the eShop. If you don’t have one yet, register to download CAD files.
Once logged in and selected the dimensions for each item, you will find the CAD files in the download area on the product page. These files are available for most products in our eShop in .stp, .prt and .igs formats, and you can download them by clicking on the respective files.
Please note that we only offer our CAD file download service on eshop.boellhoff.es to registered customers in Spain and Portugal. Companies located in France, Austria, Germany, Spain, Portugal and Italy can register on the eShop specific to their respective countries:
Customers from other countries can download CAD files from our PartCommunity catalogue:
If there are no files in the download section of a product in our eShop, it means they are not available.
Contact
Who can I contact in case of questions?
If you have any questions about registration on the eShop, orders or need further assistance, please email eshop_es@boellhoff.com, fill out the contact form or call +34 91 661 91 88 to reach the eShop team.